The ISO 9001:2000 Standard

This section covers everything you need to know about the new ISO 9001:2000 standard which was first published in December 2000 and which finally replaced the previous version in December 2003.

At the end is a list of organistions and people who can help get you started.

There are a number of pages as follows :

• BACKGROUND - Explains how the new standard came about.
• ELEMENTS - of the standard.
• THE PROCESS MODEL - is the basis for the new standard.
• CHANGES - A comprehensive list of the changes to the 1994 standard
• CUSTOMER SATISFACTION - The ISO9001:2000 standard now has a focus on how you can measure the satification of your customers in relation to the products and services you offer
• APPLYING ISO9001:2000 - Some advice on how to apply the standard
• ADVICE - Talk to someone who has experience of helping organisations to implement their Quality System