The ISO 9001:2000 Standard

This section covers everything you need to know about the ISO 9001:2000 standard which was first published in December 2000 and which finally replaced the previous version in December 2003.

At the end is a list of organisations and people who can help get you started.

  

Getting Started

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There are a number of pages as follows :

ELEMENTS - of the standard

THE PROCESS MODEL - is the basis for the standard

THE STANDARD - a summary of the clause of the standard

CUSTOMER SATISFACTION - The ISO9001:2000 standard now has a focus on how you can measure the satisfaction of your customers in relation to the products and services you offer

APPLYING ISO9001:2000 - Some advice on how to apply the standard

ADVICE - Talk to someone who has experience of helping organisations to implement their Quality System