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Change in emphasisThe major change is from a system-based to a process-based management approach, which is seen as a logical progression in line with other contemporary management initiatives. |
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Four core standardsThere are four core standards for Quality Management Systems :
The standards (ISO 9001 and ISO 9004) are now directed specifically to the achievement of customer satisfaction and organisational improvements, which should lead to enhanced business performance. |
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| www.qec.co.uk 10 Thyme Court, Cove, Farnborough, Hampshire, GU14 9XT +44 (0)1252 545336 info@qec.co.uk | ||||||